Notification of Changes
The Goodhood Platform Contains Links to Other Sites
We are not responsible for the privacy practices or the content of any other web sites to which the Goodhood Platform links or which link to the Goodhood Platform. By clicking on a link, logo, or other item, please note that you may no longer be on the Goodhood Platform. To check what Internet location you are on, note the URL at the top and/or bottom of your browser. We encourage you to read the posted privacy statements of all third party web sites.
Information We Gather during Registration
If you register an Account or apply to become a Technician, we collect and store information that specifically identifies you or your account ("Personally Identifiable Information"). At this time, the most information you would be required to submit is your first name, last name, password, street address, city, state, zip/postal code, country, phone number, email address, and information about your vehicle such as: license plate, VIN (Vehicle Identification Number), make, model, year, and | engine size. Technician applicants will also be asked to provide information about their repair skills and abilities to perform Vehicle Services. For tax purposes, Technicians are also required to provide their Federal Tax ID or Social Security Number (as applicable in the United States). Users and Technicians wishing to pay for various fees or service retainers via credit card are also required to enter a valid credit card number and name as it appears on the credit card. Other information | requested on our registration page, including the ability to receive promotional offers from us, is optional. We may, in the future, include other optional requests for information from you, to help us to tailor the Goodhood Platform for you and deliver personalized information to you. We may supplement our information with additional information purchased from third parties for marketing purposes. Credit card information will be transmitted via SSL encryption for your protection.
Call and SMS Data
Our Services facilitate communication between Users and Technicians. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message.
Online Order Placement and Management
The private and shared areas of the Goodhood Platform help to facilitate communication and the exchange and sharing of information between Users and Technicians. The information contained in work orders is accessible by Us, the contracting User, and the contracting Technician. We may use non-Personally Identifiable Information from a work order (e.g., the scope of work or spend limit) for statistical analysis, product development, marketing, and research. We reserve the right to monitor | communications throughout the Goodhood Platform, and if we believe that a User is violating any of our agreements; international, federal or state laws; and/or our stated policies, we may terminate such usage.
Occasionally, we conduct online user surveys to collect information about our Users' preferences. These surveys are optional, and if you choose to respond, your responses will be kept anonymous. None of this information is shared with third parties, except in summary form, if at all. The demographic information that we collect in the registration process and through online surveys is used to help us improve our services to meet the needs and preferences of our Users. This may include | targeting advertising to you about our services.
The Goodhood Payment System
We offer a payment system that allows Users to pay with a credit card (the "Payment System"). If you make use of the Payment System, we will collect your credit card number and/or other entered financial institution information and will use that information to bill your membership fee and/or to perform the billing operation on behalf of the Technician, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such | billing operation.
Cookies and Automatically Gathered Information
As part of registration, Technicians may set up a Profile describing their experience, rates, and qualifications. Some of the information requested in the Profile registration is mandatory. If you decide to offer your services through Goodhood, this information may be used publicly. Potential Users will look to your Profile to help them decide whether to make use of your services.
How We Use Registration Information
We use Personally Identifiable Information for our own internal purposes including contacting you to inform you about updates to our services and providing you with information relating to transactions that you conduct on the Goodhood Platform. We reserve the right to disclose your information as required by law. We do not rent or sell our Users' Personally Identifiable Information to third parties. We may send you email communications including information that we may think may be of interest to you, and we may provide your email address to third party partners if we believe their products or promotions may be of interest to you. You may opt out of receiving marketing emails at any time by responding with your wish to unsubscribe from such emails. In addition, to improve our ability to serve you | relevant ads across the Internet for products that will be more interesting to you, we may provide your personal information to our advertising agents that use your information solely for our advertising purposes.We may disclose and transfer your Personally Identifiable Information to any successor-in-interest of ours, such as a company that acquires our business. We may need to disclose your personal information when required by law or when we have a good-faith belief that such action is necessary to comply with a judicial proceeding, a court order or legal process.
Use of General Data
We reserve the right to use the general data we obtain from Users' use of the Goodhood Platform, including all statistical information. You acknowledge that such data belongs to us and that we shall have the right to use such data as we determine in our sole discretion.
Third Party Partners
We use an outside credit card processing company to bill Users for retainers and services. We believe these companies do not retain, share, store, or use Personally Identifiable Information for any secondary purposes. We use commercially reasonable efforts to restrict transaction intermediaries from using Personally Identifiable Information for purposes unrelated to the Services.
Work orders placed on the Goodhood Platform are completed by third-party Technicians. We may share the email addresses, phone numbers, or addresses of Users and Technicians once a project is awarded on our Goodhood Platform to enable work on the project to be completed. These Technicians are not allowed to use Personally Identifiable Information except for the purpose of providing Vehicle Services.
Comments and Feedback Submitted by Users
We constantly seek to improve the quality and user experience of the Service. We value your input and encourage you to help us expand and make improvements to the Goodhood Platform and the Service by providing us with any thoughts or comments you might have regarding the Service or the operation of the Goodhood Platform. You can submit any comments you have to us by emailing to email@example.com. When sending us comments, we may receive your email address or User ID and the country in which | you are located. This information is optional. If you provide this information, we will only use it to acknowledge or respond to your comments. Submitting comments via an email will not cause you to receive any secondary or promotional material unless specifically requested by you. In certain circumstances, we may ask for your permission to post your comments in marketing or promotional materials. We may send a request to receive Feedback on the Goodhood Platform or the Service. You | understand that information you provide as part of a feedback request, review, photo submission, or similar method will be available to other users and in some cases may be publicly available.
We will use commercially reasonable methods to keep Personally Identifiable Information securely in our files and systems. Our payment site is operated using secure Internet connections, using SSL (Secure Sockets Layer) encryption, to help protect your financial data. We cannot, however, guarantee the security of your Personally Identifiable Information, particularly, as it travels over the Internet. As such, we encourage you to exercise caution in determining what information you disclose | via the Internet.
Terminating Your Account
We save your Personally Identifiable Information until your account with us is terminated. To terminate account, contact Goodhood Customer Service as indicated on our contact page. If you terminate your account, your Personally Identifiable Information cannot be recovered, and you may continue to receive email communications for a short period of time until we have updated all of our databases. After termination of your account, your Personally Identifiable Information may remain on our | archived database and records for a reasonable time as residual information. We will not use this residual information for business development purposes but may retain it and use it in connection with internal business purposes, such as internal record keeping and legal compliance. We will maintain information on Users who have been removed for violating any of our policies.
Correcting/Updating Your Information and Opting Out
This Goodhood Platform gives the following options for changing and modifying information previously provided. You may update your registration information using the appropriate tools in the Goodhood navigation bar. You may update your credit card information using the appropriate page on the Goodhood Platform. For other requests, please contact firstname.lastname@example.org.
Transmittal of Data
We reserve the right to transmit into the United States any and all data that is submitted by Users outside the United States, including but not limited to Personally Identifiable Information, and you hereby expressly consent to the foregoing.
Our app offers the option for users to share their location information with our technicians, but only if the user explicitly chooses to do so. This feature is designed to facilitate the provision of location-based services, such as enabling a technician to locate the user's vehicle for service purposes. Location data is only collected and transmitted when a user actively decides to share it within the app. We do not store this location information beyond what is necessary for the intended service interaction. Users have full control over this feature and can choose not to use it.
Though we make every effort to preserve User privacy, we may need to disclose your Personally Identifiable Information when required by law, or when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process.